Help Center

Frequently Asked Questions

Please click on a section to find answers to most of your questions. If you still have questions and would like more assistance, please call one of our consultants at (800) 879-7779.


Condominiums

What is a condominium?

A condominium is located within a resort destination and comes in several sizes—studio, one-, two- or three-bedroom—offering all the comforts of home. These spacious accommodations provide our guests kitchens (mini up to full-sized), living rooms, full bathrooms and cable televisions. Most have washer and dryers at the resort or within the unit for guests' convenience.

What is included in my condominium?

You'll find your accommodations clean and orderly. Most will come with a Starter Kit of supplies, including one roll of toilet paper per bathroom, one or two trash liners per can, one roll of paper towels, bath soaps and single use dishwasher or dish soap. The guests are responsible for replenishing the week's-worth of supplies, typically available at nearby grocery or convenience stores.

Can I bring my pets?

No. All of the condominiums in the Global Connections program restrict pets. If you travel with a pet, you can be evicted from the unit, be required to board your pet and/or be assessed a fee of up to $500.

Do you offer smoking units?

No. All of the condominiums in the Global Connections program are a strict no smoking policy. Most places offer smoking areas, or a patio or balcony you smoke on. If you smoke in the unit, you can be evicted from the unit and be assessed a fee of up to $500 for additional deep cleaning.

How many people can stay in a condominium?

The occupancy is listed online, typically a studio sleeps two, a one-bedroom sleeps four, a two-bedroom sleeps six and a three-bedroom sleeps eight. Babies and toddlers are considered people and should be counted in the occupancy. Over occupancy of a unit can result in eviction. The additional people will be required to secure alternate accommodations at their expense.

Are there terms and conditions to use the accommodations?

Yes, and Global Connections terms and conditions and any from the resort (if any) will be provided at the time of your reservation.

How do I reserve a condominium?

You can book a condominium online at any time. Simply choose Book Online under Condominiums to see what is available. Find something you like, just click the Make a Reservation and follow the easy to use prompts.

Can I cancel a reservation?

No. Once you book a condominium, your accommodations are non-refundable.

How do I get my reservation?

You will receive an e-confirmation with the details of your reservation to the email address provided, including how to check-in, where to go and more. If the resort you are staying at requires parking passes or other documentation, you will receive this in the mail.

Cruises

Cruising

How much does a Cruise vacation cost?

Cruise vacation costs vary by cruise line, destination, travel season and duration. Cabins are double occupancy, single supplements will apply. Select cabins will offer 3, 4 and 5 guests.

Are there any additional fees for a Cruise Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities, pre or post accommodations and personal expenses. These fees vary by destination and cruise ship. You are strongly encouraged to travel do the port at least a day before the ship is scheduled to depart if you are booking your air independently to makes sure you arrive in time to board.

How do I book a cruise?

It's easy! Search online to find a cruise vacation you like and reserve your cabin securely online.

When will I receive my travel documents?

Cruise line registration is done online starting 75 days prior to the cruise, and documents are ready to print around 45 days. Some cruise documents may be mailed or emailed depending on the provider.

Do I need travel insurance?

We strongly recommend you purchase travel insurance. You can purchase travel insurance through the cruise line when you buy your cruise vacation online. Prices vary depending on the cost and length of your cruise.

Can I cancel a Cruise after I've booked the reservation?

Cruise reservations are subject to the cruise lines cancellation policies which vary by cruise line. You have the option to select cruise vacation insurance when you purchase and we strongly recommend you do this at the time of booking.

What should I pack?

Your vacation on the ship and at ports of call is casual so wear what makes you comfortable for the destinations you're visiting. For evening dinner, ships can have different dress codes: casual, smart casual and formal. Casual would be sport shirts and slacks for men; sundresses or pants for women. Smart casual would be dresses and pantsuits for women; jackets and ties for men. Formal nights require cocktail dresses for ladies and dark suits and ties or tuxedos for men. Tuxedos are optional so don't buy a tuxedo just for the trip, and some ships offer tuxedo rental services.

Generally, three- and four-night cruises consist of one formal night and two or three casual nights. Seven-night cruises include two formal nights, one smart casual night and four casual nights. Ten-, 11- and 12-night cruises consist of two formal nights, three smart casual; all other nights are casual. And 14- and 15-night cruises usually have three formal nights, four smart-casual nights and the remainder are casual. Again, these are guidelines and your evening attire is left up to your discretion. In addition, most cruise lines offer alternative casual dining for anyone who may prefer not to dine in the main restaurant.

Is parking available at the pier?

Parking is available at most of the piers, for a minimal fee (usually about $10/day). At some piers only cash is accepted.

How do transfers work?

Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased through the cruise line if you book your own airfare as long as you are flying in and out the same day of the cruise or can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

What are the boarding procedures?

Typically, passengers can board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

What happens when I first board?

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and is used for a room key. It will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board. Once you are on board you are free to explore the ship, make spa appointments, dinner reservations, or purchase excursions. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

What do I do with my luggage?

You'll drop your luggage off before you check-in to board the ship. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You carry nothing but your hand luggage. You might want to carry on a swimsuit, sunscreen or shorts as your luggage can take time to be delivered to your cabin.

Can I use my hair dryer or shaver?

Most ships have 110-volt outlets in the staterooms. Many ships even feature hair-dryers in your cabin.

What is the visitor policy?

For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.

Can we stay in touch with the outside?

Most ships have a daily newsletter with news, headlines, stock quotes and sports scores. Some staterooms have televisions. While most ships now have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea. And, you can make phone calls from most ports. In addition, many ships have fax capabilities and internet access for nominal fees. Cell service is available on most ships, you will need to check with your mobile device provider for the roaming agreement and fees.

What about tipping?

Some cruise lines include tipping in your cruise reservation and will inform you of that before you board. A general rule of thumb is to plan for about $12.00 to $15.00 per passenger per day, this includes your room steward, dining room waiter, and maitre'd. Gratuities are added to your onboard account and can be paid at the end of the cruise. On most cruise lines it is now possible to prepay gratuities.

Other personnel such as bar waiters, bellboys and deck stewards may be tipped as service is rendered. On most cruise lines a 15% to 18% gratuity is automatically added to your on board account for beverage purchases which you may adjust according to services rendered.

Are there laundry services aboard?

Almost all cruise ships have laundry facilities. Many provide professional laundry and dry cleaning services for an additional charge. Some ships also have self-service launderettes.

Can we celebrate a "special" day?

All cruise lines will make your "special" day special. Most will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion.

Are there medical services onboard?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Will I have a shipboard account?

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise by cash or VISA, American Express, MasterCard or Discover.

What is the shipboard check cashing policy?

Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.

Do the cruise lines offer shore excursions?

All cruise lines offer extensive shore excursion programs designed to enhance your cruise experience. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. You can book your shore excursions online. Book early to make sure you don't miss out. You can book tours through the shore excursion office once you are on-board but space can be limited.

Theme Cruises

What is a Theme Cruise?

Theme Cruises put you in the front row for group cruise vacations to places like Alaska, Europe and the Caribbean with exclusive entertainers, parties and more. Join like-minded members on board the theme cruises featuring entertainers from lounge singers to country artists and ballroom dancers to sommeliers. You'll receive exciting extra perks, too, like complimentary group dining, cocktail parties, souvenirs and more!

How much does a Theme Cruise cost?

Theme Cruise cabins are double occupancy, and rates vary by cruise line, destination and travel date. Because you're sailing with a Global Connections group, you'll receive booking discounts and complimentary parties and events.

Are there any additional fees for a Theme Cruise Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities and personal expenses. These fees vary by destination and cruise ship. Your Cruise Consultant will review all of these before you accept a cruise vacation. 

Where do Theme Cruises sail to?

Theme Cruises can sail almost anywhere. Most often, you'll find Caribbean, Mexico and Alaska cruise itineraries.

Can I cancel a Theme Cruise after I've booked the reservation?

These reservations are subject to the cruise lines cancellation policies and can vary by cruise line. You have the option to select cruise vacation insurance. Ask your Cruise Consultant for all the details.

Cruise Vacations

How much does a Cruise cost?

Costs vary by cruise line, destination and travel season.

Are there any additional fees for a Cruise Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, shore excursion fees, gratuities and personal expenses. These fees vary by destination and cruise ship. Your Cruise Consultant will review all of these before you accept a cruise vacation.

Can I cancel a Cruise Vacation after I've booked the reservation?

These reservations are subject to the cruise lines cancellation policies and can vary by cruise line. You have the option to select cruise vacation insurance. Ask your Cruise Consultant for all the details.

What should I pack?

Your vacation on the ship and at ports of call is casual so wear what makes you comfortable for the destinations you're visiting. For evening dinner, ships can have different dress codes: casual, smart casual and formal. Casual would be sport shirts and slacks for men; sundresses or pants for women. Smart casual would be dresses and pantsuits for women; jackets and ties for men. Formal nights require cocktail dresses for ladies and dark suits and ties or tuxedos for men. Tuxedos are optional so don't buy a tuxedo just for the trip, and some ships offer tuxedo rental services.

Generally, three- and four-night cruises consist of one formal night and two or three casual nights. Seven-night cruises include two formal nights, one smart casual night and four casual nights. Ten-, 11- and 12-night cruises consist of two formal nights, three smart casual; all other nights are casual. And 14- and 15-night cruises usually have three formal nights, four smart-casual nights and the remainder are casual. Again, these are guidelines and your evening attire is left up to your discretion. In addition, most cruise lines offer alternative casual dining for anyone who may prefer not to dine in the main restaurant.

Is parking available at the pier?

Parking is available at most of the piers, for a minimal fee (usually about $10/day). At some piers only cash is accepted.

How do transfers work?

Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased through the cruise line if you book your own airfare as long as you are flying in and out the same day of the cruise or can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.

What are the boarding procedures?

Typically, passengers can board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

What happens when I first board?

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and is used for a room key. It will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board. Once you are on board you are free to explore the ship, make spa appointments, dinner reservations, or purchase excursions. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

What do I do with my luggage?

You'll drop your luggage off before you check-in to board the ship. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You carry nothing but your hand luggage. You might want to carry on a swimsuit, sunscreen or shorts as your luggage can take time to be delivered to your cabin.

Can I use my hair dryer or shaver?

Most ships have 110-volt outlets in the staterooms. Many ships even feature hair-dryers in your cabin.

What is the visitor policy?

For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.

Can we stay in touch with the outside?

Most ships have a daily newsletter with news, headlines, stock quotes and sports scores. Some staterooms have televisions. While most ships now have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea. And, you can make phone calls from most ports. In addition, many ships have fax capabilities and internet access for nominal fees.  Cell service is available on most ships, but you will need to check with your mobile device provider for the roaming agreement and fees.

What about tipping?

Some cruise lines include tipping in your cruise reservation and will inform you of that before you board. A general rule of thumb is to plan for about $12.00 to $15.00 per passenger per day, this includes your room steward, dining room waiter, and maitre'd.  Gratuities are added to your onboard account and can be paid at the end of the cruise. On most cruise lines it is now possible to prepay gratuities.

Other personnel such as bar waiters, bellboys and deck stewards may be tipped as service is rendered. On most cruise lines a 15% to 18% gratuity is automatically added to your on board account for beverage purchases which you may adjust according to services rendered.

Are there laundry services aboard?

Almost all cruise ships have laundry facilities. Many provide professional laundry and dry cleaning services for an additional charge. Some ships also have self-service launderettes.

Can we celebrate a "special" day?

All cruise lines will make your "special" day special. Most will even treat you to a complimentary cake and a chorus of Happy Whatever to honor the occasion.

Are there medical services onboard?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Will I have a shipboard account?

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your on-board purchases and then settle your shipboard account at the end of the cruise by cash or VISA, American Express, MasterCard or Discover.

What is the shipboard check cashing policy?

Most cruise lines will cash traveler's checks. Personal checks cannot be cashed and cash cannot be drawn from your shipboard account.

Do the cruise lines offer shore excursions?

All cruise lines offer extensive shore excursion programs designed to enhance your cruise experience. Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. You can book your shore excursions online. Book early to make sure you don't miss out. You can book tours through the shore excursion office once you are on-board but space can be limited.

Passports

Do I need a passport?

All U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person's identity and nationality. It is accepted for travel by air, land and sea. Your U.S. Passport must be valid for 6 months after your return trip.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.

Enhanced Driver's License (EDL) – Several states and Canadian provinces/territories are issuing this driver's license or identification document that denotes identity and citizenship. It is specifically designed for cross-border travel into the U.S. by land or sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a certified birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

The group should be prepared to present a letter on organizational letterhead with the following information:

  • The name of the group and supervising adult;
  • A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
  • A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child.
These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements. Global Connections, Inc. is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

Should you carry a passport?

We strongly recommend all guests travel with a valid passport during their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who cruise and need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

All Non-U.S. citizens: Any non-US citizen who has previously been admitted to the United States for permanent residence must carry their passport and Alien Registration Receipt Card. All other non-U.S./non-Canadian citizens must have valid passports and any necessary visas. Such guests should verify carefully the existing identification requirements for their particular travel situation, as these requirements may change.

IMPORTANT: ALL guests should carefully verify the existing identification requirements for their particular travel situation DIRECTLY WITH THE CRUISE LINE OR THEIR LOCAL CONSULATES OR EMBASSIES, as these requirements may change. Guests arriving for embarkation without proper documentation may be denied boarding and will not be entitled to a refund.

Hotels

Hotel Reservations

How do I know that my reservation is confirmed with the property?

You will receive an instant confirmation to your email address immediately following your reservation from Alliance Reservations Network. If you do not receive your confirmation please call (800) 419-1545 and use promotional code 318480, Monday through Friday: 6:00am to 4:00pm PST // 8:00am to 6:00PM CST // 9:00am to 7:00PM EST, Saturday and Sunday: 9:00am to 2:00pm PST // 11:00am to 4:00pm CST // 12:00am to 5pm EST .

What does instant confirmation mean?

What does instant confirmation mean? We have provided you an actual reservation with an instant confirmation number, so there is nothing else that needs to be done. Behind the scenes we cause the provider to re-validate the reservation and acknowledge they are prepared for your arrival.

How do I receive Support for the provider of online hotel reservations?

If you would like to speak with a travel consultant, please call (800) 419-1545 with promotional code 318480 during the following business hours:

Phone Center Hours
Monday through Friday: 6:00am to 4:00pm PST // 8:00am to 6:00PM CST // 9:00am to 7:00PM EST
Saturday and Sunday: 9:00am to 2:00pm PST // 11:00am to 4:00pm CST // 12:00am to 5pm EST
Or, please use the Support Form and one of our consultants will respond promptly.

Global Connections, Inc. Travel Agency cannot assist you with online hotel bookings.

Can I book a room for tonight?

Some hotels allow us to book their rooms until 3:00 p.m. on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.

Can I make the reservation by phone?

We would be happy to help you make the reservation by phone. Please call the toll free number on our site. Our Customer Service will be able to assist you.

Is there a free shuttle from the airport to the hotel?

Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.

Will I get a free breakfast?

Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.

What about parking at the hotel?

Free parking is provided at many hotels. Check the property information pages for information on parking.

How do I get driving directions to the hotel?

Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel.

Do hotels have minimum age requirements to book a room?

Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) be 21. You can see requirements and other hotel amenities on the hotel's property information pages.

What is your low rate guarantee?

All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit our Rate Guarantee Form found under the Low Price Guarantee tab in this Help Center within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. A refund may only be credited to the same credit card used to make the reservation.

How accurate is your hotel amenities information?

The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).

Who can I contact to help me?

Hopefully, you'll find the answer to your questions or concerns here. If you don't find the answers to your questions please call (800) 419-1545 and use promotional code 318480, Monday through Friday 7:00 a.m. to 5:00 p.m. and Saturday and Sunday 9:00 a.m. to 2:00 p.m. Arizona Time.

What are the "Internet hot deals"?

We work closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Deals are significantly lower than other online hotel booking websites. Internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.

What are additional fees and taxes?

Every city has their own tax rates. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

What is this charge on my credit card?

Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.

Do you include taxes in the total rate?

Generally yes, we do provide rates and breakout the taxes for your convenience; however, occasionally a hotel will not provide us with their tax information and therefore we are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call us and we'll find out the tax information for you.

Do I pay for the entire reservation amount or do I just make a deposit to hold the room?

It depends on what we have negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.

What if I have questions about a previous reservation?

Please refer to your confirmation or go to the website and complete a Customer Service Request. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours to answer your questions.

Can I make reservations for someone else?

You can make a reservation for someone else using our system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.

How do I cancel my reservation?

Please fill out a cancel/modify my reservation form. Include your previous reservation amount along with your questions. A Customer Service Representative will contact you within 24 hours. Please check the confirmation and the provider's cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements.

Can I switch hotels?

Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties. You must click on the Cancellations/Changes link above and fill out a cancel/modify my reservation form. Include your previous reservation amount along with your questions.

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

How can I be sure my credit card information is secure?

We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us cannot be intercepted or decrypted by anyone other than the intended recipient.

Low Price Guarantee

What is the low rate guarantee?

All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is simple: Submit our Rate Guarantee Form within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty.

Cancellation/Change

How do I cancel/change my reservation or have and email resent to me?

Please use the Cancellation/Change or Resend Email Form and one of our consultants will respond promptly.

Global Connections, Inc. Travel Agency cannot assist you with online hotel bookings.

Privacy Policy

Hotel Reservations Privacy Policy

How we use your information
The job of ensuring your confidentiality is taken seriously. When you make a reservation, only the information required for the express purpose of placing and confirming your reservation is used and provided to the supplier. Your information is only used to exclusively manage your reservation, itinerary, and for accounting purposes.

Storage of personal data
All personal data is transmitted via encrypted message [Secured Socket Layer (SSL)] and then stored in a secure database.

Your privacy is guaranteed
The privacy of the information you submit to us while making travel arrangements is guaranteed. Your information remains private, confidential, and secure and will not be sold or otherwise released to any third party.

Terms and Conditions

Hotel Reservations Terms and Conditions Of Use

The services of this website are offered to our customers under the following terms and conditions. Your use of this website constitutes your agreement to all such terms and conditions. Any rights not expressly granted herein are reserved.

Ownership

The online booking engine technology you are using is a service provided exclusively by and is the sole property of Alliance Reservations Network (Alliance). Some of the static content and rates on this site are owned and managed by third party providers and distributors, collectively referred to as Suppliers. Alliance retains all rights to display Supplier's content and rates on this site, and all content is subject to any applicable federal and state laws governing copyrights, trademarks and service marks.

Limitations on Use of Website

As a condition of your use of this website you warrant and represent to Alliance that you will not use this website or information, images or data on the website, for any illegal purpose, or for any purpose that is prohibited by this agreement, and you agree not to: modify, copy, distribute, transmit, publish, display, license, create derivative works from or sell any product, services, information or software obtained from this website.

Your Warranties to Alliance

You agree to use this Service to make only legitimate reservations or purchases and shall not use this Service to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all uses of this Service as well as for the use of your name and credit card account to pay for products and services purchased at this website by members of your household, including minors living with you. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.

Reservation Types

Prepaid Reservation - Paid online at the time of booking

You agree that your credit card will be charged for the full cost of your reservation upon submitting your reservation request. The cost of your reservation is the total of the room(s), plus an additional amount for the tax recovery charges and our service fees.

The tax recovery charge is assessed to recover the amount we pay to the property in connection with your reservation for sales and use, occupancy, room tax, excise tax, value added and other similar taxes etc., and the balance of the additional amount is a fee we charge in connection with the handling of your reservation.

We are not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to us and we remit such tax directly to the vendor. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. Our actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property, automobile, etc. by our customer.

Pay on Arrival - Payment is secured by the property upon your arrival

The total room charges plus tax and incidentals are secured by the property upon your arrival, and charged by the property upon your departure. Some properties may charge a deposit in advance of your arrival.

A Pay on Arrival reservation may require a service fee to obtain the Alliance discounted rates. This service fee may range from $0.00 to $10.00 (USD) per room/per night. The service fee is non-refundable and will be charged when you place your reservation. The service fee will appear on your credit card statement under Hotel Accommodations.

Relationship

The relationship between the travel vendors supplying services (Suppliers), Alliance, and you will be that of a rooms provider, broker, and customer respectively, and none of the parties listed or any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

Refusal of Service

Alliance reserves the right to refuse service to anyone at our sole discretion so long as our refusal to provide service does not violate any applicable Federal or State Law.

Cancellation

Alliance reserves the right to cancel our service or services at any time for any reason.

Customer Changes and Cancellations

You may cancel or change your Prepaid Reservation unless otherwise stated in the specific terms associated with the inventory you agree to purchase. Some cancellations or room-night reductions may result in a $10 (USD) per room, per night service fee. In addition, if you cancel or change your reservation after the cancellation policy period applicable to the hotel and room type you reserved, you may be subject to a charge of one-night's room rate, tax recovery charges and service fees or greater penalties based on the terms of your reservation. Refunds may or may not be made for no-shows or early checkouts. See the room rate cancellation policies and other terms and conditions for complete details. You agree to pay any cancellation or change fee that you incur. You agree to abide by the terms and conditions and cancellation policies imposed with respect to any completed reservation. Please review the terms and conditions associated with your reservation!

Additional Terms and Conditions

Additional terms and conditions may apply to reservations; purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.

Other Miscellaneous Terms

The Alliance booking engine pulls inventory from several sources to provide customers with the greatest variety of room availability and guaranteed low rates. One of our inventory sources requires Alliance to post the following message:

Registered seller of travel in California under its seller of travel regulations. California registration number: 2059975-40. Registration as a seller of travel in California does not constitute the state's approval.

Severability

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth below, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect. In addition to any other rights or remedies available to Alliance, and without any liability to any user of the Alliance service, Alliance, at its sole discretion may terminate or restrict any user's access to Alliance services at any time and without notice.

Links to Third-Party Websites


This website may contain hyperlinks to websites operated by parties other than Alliance. Such hyperlinks are provided for your reference only. Alliance does not control such websites and is not responsible for their contents, commitments, or obligations. Alliance inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Exclusion Of Warranty

ALLIANCE AND THIRD PARTY SUPPLIERS AND DISTRIBUTORS DO NOT WARRANT THE QUALITY, ACCURACY, COMPLETENESS, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE SERVICES, CONTENT OR DATA FOUND ON OR IN CONNECTION WITH THIS SERVICE.

Limitation Of Damages

THE DATA AND SERVICES PROVIDED BY ALLIANCE ARE PROVIDED "AS IS." ALLIANCE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DATA OR SERVICES PROVIDED BY ALLIANCE OR A THIRD PARY SUPPIER, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW DISCLAIMS ALL IMPLIED WARRANTIES IN CONNECTION WITH SUCH DATA OR SERVICES. In no event shall Alliance be liable for any injury, loss, claim, damage, or any incidental or consequential damages (including, but not limited to lost profits or lost savings) arising out of or in any way connected with the use of any display or listing of any data on this website, or any failure or delay in updating or including any data on this website, or any use of or inability to use any data on this website (including, without limitation, the use of or inability to use Alliance for reservations or ticketing), or the performance or nonperformance by Alliance of any reservations or ticketing function, even if Alliance has been advised of the possibility of such damages. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusions may not apply to you. If, however, despite the exclusions contained in this paragraph, Alliance should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of Alliance described above, Alliance's liability shall not exceed the amount of any transaction fees and/or service charges paid by claimant to Alliance for the services and/or data with respect to which liability is found. All limitations of damage set forth in your ticket, including loss and/or damage to luggage or its contents, personal injury or death, are incorporated into this agreement by reference and any claims are subject to said laws or treaties.

Indemnification

YOU SHALL DEFEND AND INDEMNIFY ALLIANCE AND THIRD PARTY SUPPLIERS AND DISTRIBUTORS FROM AND AGAINST ANY CLAIM OR CAUSE OF ACTION BROUGHT BY OR ON YOUR BEHALF IN EXCESS OF THE LIABILITY DESCRIBED HEREIN OR BY THIRD PARTY AS A RESULT OF YOUR USE OF THIS SERVICE. SUCH INDEMNIFICATION SHALL INCLUDE ALL REASONABLE EXPENSES, COSTS OF COURT AND REASONABLE ATTORNEYS FEES INCURRED IN CONNECTION WITH THE DEFENSE TO AMY CLAIMS DEFINED IN THIS PARAGRAPH MODIFICATION. Alliance may at any time modify these terms and conditions and your continued use of this Service will be conditioned upon the terms and conditions in force at the time of your use.

Governing Law And Stipulation Of Venue

The laws of Arizona govern this agreement. You hereby consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona U.S.A., in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Entire Agreement

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

Travel Precautions


Please consult the travel advisory issued and updated by the U.S. State Department for information concerning any warnings or dangers associated with travel to a particular area. You are advised to contact the Center for Disease Control in Atlanta, concerning any required or suggested medical treatments to your selected destination(s).

Cars

Where do the online car rental reservations come from?

You can reserve your online car rental reservations directly from your membership website through our partner, priceline.com.

Who can I contact to help me?

If you need assistance with a reservation you've made using the online car rental services, refer to the reservation information you should have received by email for your rental car provider's information. You can also follow the prompts through your online booking experience. When you arrive at "Reserve My Car Now", you'll see Important Information to the right. Click on the "Terms and Conditions" to be taken to a "Contact Us" link where you can get online assistance.

If you need assistance, you can find answers online to your most asked questions. If you need to speak to someone about a reservation you've made, you can contact their Customer Service center toll-free at 877-477-7441. You will need to have your itinerary number, phone number and email that you entered while making your reservation available during the call. Or you can find answers online to your most asked questions.

How do I know that my reservation is confirmed?

After you select a vehicle, follow the prompts until you can click on the "Reserve My Car Now" button. Be sure to review the "Important Information" section located on the right side of the screen which details terms of your rental from the specific rental agency you selected. If you agree, click "Reserve My Car Now". You will receive an email confirmation of your reservation provided by the car agency.

What credit cards do you accept?

Princeline.com accepts Visa, MasterCard, American Express, and Discover.

Flight/Airfare Reservations

Where do the online flights/airfare reservations come from?

You can reserve your online flight/airfare reservations directly from your membership website through our partner, priceline.com.

What if I want help making my airfare reservations?

As a travel club member, you have access to Global Connections' professional Travel Agency employing fully bonded travel agents. These knowledgeable agents can help you find flights for any of your travel needs. If you are current with all of your fees, you are not assessed the typical Service Fee applied by a brick and mortar travel agency. While Global Connections agents will try their best to find the lowest rates possible, Global Connections cannot guarantee the lowest rates on airfare.

How do I know that my reservation is confirmed with the airline?

You will receive an email with either your Trip Number or Confirmation number immediately following your reservation from priceline.com. If you do not receive your documents, call priceline.com direct at (877) 477-7441 or (212) 444-0917. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online flight/airfare reservations.

Who can I contact to help me?

If you need assistance from priceline.com you can find answers online to your most asked questions or by calling priceline.com direct at (877) 477-7441 or (212) 444-0917. You'll need your flight/airfare information and either a Trip Number or Confirmation number provided on the emailed reservation you received at the time you made your online flight/airfare reservation. Global Connections, Inc. Customer Relations and Travel Agency cannot assist you with online flights/airfare reservations.

What credit cards do you accept?

Priceline.com accepts Visa, MasterCard, American Express, and Discover.

What is the Privacy Policy for the provider of online flights/airfare reservations?

You can find the Privacy Policy online for this airfare provider.

What are the Terms and Conditions for the provider of online flights/airfare reservations?

You can find the Terms and Conditions online for this airfare provider.

Travel Agency

Travel Agency

What does the Travel Agency offer?

Your full-service Travel Agency provides you all the services of any agency from airfare and car rentals to cruises and tours, your qualified Travel Consultant can get you to the big game, plan your destination wedding, or send the family on a reunion cruise and much more.

Do I have to book my hotel online?

No! You can call a Travel Consultant for assistance if you choose.

Do I have to book my airfare online?

No! You can call a Travel Consultant for assistance if you prefer.

Do I have to rent a car online?

No! You can call a Travel Consultant for assistance if you prefer.

What services do you provide?

As a full service travel agency, Global Connections can provide most any travel service you require, including but not limited to accommodations such as bed and breakfast, all-inclusive resorts, hotels and more; cruise vacations; tour vacations; festival vacation planning; honeymoon vacations; destination weddings; escorted and hosted tours; airfare reservations, car rentals; international rail; show tickets and travel insurance.

Tours Vacation

How do I know what tours are offered?

Check out the tours listed right here on the website. If you've got a particular destination and itinerary in mind, contact a Vacation Specialist who can prepare any tour package you can dream up.

Can I go on a tour without a guide?

Yes! The self-guided tours are prepared by a tour company. You will be given a suggested itinerary and map so you may travel and explore at your own pace.

How much do tours cost?

Tour Vacations and Self-Guided Tour costs vary by destination and travel season. Watch the Tour page for the latest vacations. Be sure to sign up for the Travel Specials electronic newsletter so you don't miss out on the latest tours.

What is an escorted tour?

On an escorted tour, you will be accompanied throughout the vacation with a professional tour guide as you travel a pre-determined itinerary. Transportation (usually by motorcoach) and accommodations, plus some meals and entrance fees to major sightseeing venues, are included in the package rate.

What is a self-guided tour?

Self-guided tours provide you with a suggested itinerary that you can follow at your own pace. Accommodations, breakfast daily, maps and access to a concierge who can recommend local attractions and events, are included in the rate.

Can I go on a tour to visit the places I want to see?

Yes! Global Connections Tour Consultants can customize an itinerary to your specific interests. Whether it's a wine tour of Tuscany or a 50th Wedding Anniversary celebration for the entire family, we have the know-how to build the itinerary of your dreams. You can discover our latest tour vacations online. If you don't find something you like or if you've got a particular destination and itinerary in mind, contact a Vacation Specialist for your personalized tour vacation.

What are Adventure Tours?

Heart thumping, adrenal rushing, once-in-a-lifetime adventures can be yours! From white water rafting and dude ranches to swimming with dolphins and panning for gold, you'll discover your adventure travel vacations right here.

How do I reserve an Adventure Tour Vacation?

Once you find the Adventure Tour you want, simply call 800-285-6665 to talk to a friendly Adventure Tour Specialist Monday through Friday 8:00 a.m. to 5:00 p.m. CST. Or you can click on the Request Info link to make your inquiry over the Internet.

How much does an Adventure Tour cost?

Adventure Tour Vacation rates vary by tour operator, destination and travel date, and cost is included with the vacation listing.

Are there any additional fees for an Adventure Tour Vacation?

Yes. All passengers are responsible for their own airfare, insurance, transfers, port charges, taxes, fuel surcharges, excursion fees, gratuities and personal expenses. These fees vary by destination and tour. Your Adventure Tour Specialist will review all of these before you accept a tour vacation.

Can I cancel an Adventure Tour after I've booked the reservation?

These reservations are subject to the tour operator's cancellation policies and can vary by company. You have the option to select vacation insurance. Ask your Adventure Tour Specialist for all the details.

Do I have to have a Passport to take an Adventure Tour Vacation?

You do if you're leaving the United States. Ask your Adventure Tour Specialist for details when you are reviewing your options. If you choose an international destination and do not have a Passport, your Adventure Tour Specialist can advise you on how to obtain a Passport.

What are Romance Tours?

We'll find the most romantic places on earth for you. Whether you're getting married, renewing your vows or going on your honeymoon, you'll discover your dream destination for your romance travels right here.

Do Romance Travel Packages include airfare?

No. The list price is for the accommodations only because we don't know your departure city. Your Romance Travel Specialists can provide airfare quotes at the time of booking.

Will a need a passport?

You do if you're leaving the United States. Ask your Romance Travel Specialist for details when you are reviewing your options. If you choose an international destination and do not have a Passport, your Romance Travel Specialist can advise you on how to obtain a Passport.